Frequently Asked Questions

Everything you want to know
about SurgiLink

Answers for surgical practices, surgeons and administrators considering SurgiLink.

About SurgiLink
What is SurgiLink?

SurgiLink is a secure, cloud-based platform that links the parties involved in surgical care — clinics, surgeons, hospitals, anaesthetists and other relevant parties. It replaces the spreadsheets, PDFs, emails and manual form-filling of surgical bookings with automation, real-time surgical lists and intelligent workflows.

Who is SurgiLink for?

Surgical practices and their admin teams, surgeons, hospitals and anaesthetists. Built by a team of people who understand the surgical workflow intimately.

How much admin time will we save?

Around 30 minutes of admin time per booking. Forms are produced in one click, auto-populated from your practice management software and live in the cloud. Reduced paper handling and no more misplaced forms. Lists sync in real time — no more downloading, attaching and emailing documents. No more regenerating PDFs when lists change.

Privacy & Control
Who controls access to a surgeon's lists?

The surgeon. Role-based permissions let each surgeon decide, per clinic and per hospital, whether a clinic can manage their schedules, manage their operating lists, or only view them. If viewing only, the surgeon chooses the level of detail:

  • See Everything — full procedure details including patient names.
  • Blurred — time slots and durations visible, details blurred.
  • Hidden — only that a list exists.
Is SurgiLink secure and compliant?

Yes. SurgiLink runs on HIPAA-compliant infrastructure on AWS with servers located in Australia. Data is encrypted in transit and at rest, and access is governed by role-based permissions.

How It Works
How do patients get into SurgiLink?

SurgiLink integrates with your practice management software (PMS). As patients are booked in your PMS, they appear automatically in SurgiLink within a few seconds — no re-keying, no duplicate data entry. Just book the case in your PMS and head over to SurgiLink to do the rest.

How are surgical lists managed?

At onboarding, each surgeon's theatre schedule is set up as a repeating rotation which allows SurgiLink to generate lists automatically. Extra lists can be added at any time, sessions can be adjusted for a single date, and lists can be cancelled if a surgeon is away. Changes sync instantly across all parties.

What are patient checklists?

Every patient on a list has a pre-op checklist — admission and consent forms, admission letter, medication list, post-op appointment, and procedure-specific details. Checklists are customisable as every clinic has a slightly different process. Progress is visible at a glance on every list and on the dashboard, so nothing slips through before surgery.

How do hospitals and anaesthetists get the list?

Lists carry a clear status — Draft, Sent or Confirmed — so every party always knows where things stand. When a clinic finalises a list, relevant parties receive notification and can view the list in their portal. A party is not on SurgiLink — no problem, generate a polished PDF and email it in one click.

Can multiple surgeons or clinics share a list?

Yes to both. Shared lists let multiple surgeons use the same theatre session. Lists can also include patients from more than one clinic, with each clinic managing their own patients' checklists independently.

Getting Started
What does onboarding involve?

We keep it simple. We collect your clinic details, work directly with your IT people to install the integration on your server, and help you set up each surgeon's schedules. You receive a main login from which you can create logins for your staff.

Our surgeons already use SurgiLink with another clinic. Does that help?

Yes — we simply link your clinic to their existing account and set up permissions per their preference. Nothing needs rebuilding.

What do we need on our end?

A practice management software and standard practice hardware. We verify everything during onboarding and coordinate with your IT provider, so there's minimal work for your team.

How is SurgiLink priced?

Clinics sign up their surgeons to the platform. Pricing depends on the number of surgeons — contact us for a quote.

Ready to cut the admin burden?

See SurgiLink in action with a personalised demo for your practice.

Request a Demo →